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Account Recovery Status

When a user has lost their ability to login and is attempting to recover access to their account, that recovery has one of the following statuses.

Status Description

Pending Confirmation


The recovery has been created, but AuthRamp has not yet validated that the user is who they say they are. User may be prompted with additional steps to verify their identity.

Recovered and Accessible


Access to the user's account has been granted and they will be prompted to confirm a new password and/or other login credentials.

Rejected by System


AuthRamp could not authenticate the user. For user to gain access to their account, manual intervention may be necessary.